Privacy Policy
Last updated:
Introduction
Skeletalrefineiu (hereinafter: "we", "us" or "our") respects your privacy and is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and Dutch privacy legislation. This privacy policy explains how we collect, use and protect your information when you use our repair services for bags, backpacks and fabric covers.
Data Controller
Skeletalrefineiu is responsible for the processing of your personal data:
- Company name: Skeletalrefineiu
- Address: Overtoom 123, 1054 HE Amsterdam, Netherlands
- Email: infocenter@skeletalrefineiu.world
- Phone: +31 20 685 1767
Data We Collect
We collect the following types of information:
- Contact details such as name, email address and phone number
- Address details for delivery and invoicing
- Information about your repair orders and preferences
- Communication between you and Skeletalrefineiu
- Technical data such as IP address and browser type
How We Use Your Data
We use your personal data for the following purposes:
- Providing repair services for your bags and backpacks
- Communication about your repair orders and quotes
- Improving our service and customer satisfaction
- Sending relevant information about our repair services (only with your consent)
- Compliance with legal obligations (such as administration and tax)
- Processing warranty claims and complaints
Legal Basis
We process your personal data on the following legal grounds under the GDPR:
- Performance of contract: For providing repair services
- Legal obligation: For administrative and tax obligations
- Consent: For marketing communication (you can withdraw this at any time)
- Legitimate interest: For improving our service
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. All data is stored securely and is only accessible to authorised staff of Skeletalrefineiu.
Sharing Data
We do not share your personal data with third parties, except:
- When necessary for providing our repair services
- With your explicit consent
- When we are legally required to do so
- With trusted service providers who assist us in our operations
Retention Period
We do not retain your personal data longer than necessary for the purposes for which it was collected, or as required by law. Specifically:
- Repair data: 7 years (legal retention obligation for administration)
- Contact details: Until you request deletion or a maximum of 2 years after last contact
- Marketing data: Until you withdraw consent
- Warranty data: 6 months after the end of the warranty period
Your Rights
Under the GDPR you have the following rights regarding your personal data:
- Right of access: You can request which data we process about you
- Right to rectification: You can have incorrect data corrected
- Right to erasure ("right to be forgotten"): You can request deletion of your data
- Right to restriction: You can request restriction of processing
- Right to data portability: You can receive your data in a structured format
- Right to object: You can object to processing based on legitimate interest
- Right to withdraw consent: For processing based on consent
To exercise your rights, contact us at infocenter@skeletalrefineiu.world. We will respond to your request within 30 days.
Filing a Complaint
If you believe we are not processing your personal data correctly, you have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens):
Cookies
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Changes To This Policy
We may update this privacy policy from time to time. Changes will be published on this page with an updated date. We recommend checking this policy regularly.
Contact
If you have questions about this privacy policy or wish to exercise your rights, please contact us:
Skeletalrefineiu
Overtoom 123
1054 HE Amsterdam
Netherlands
Email: infocenter@skeletalrefineiu.world
Phone: +31 20 685 1767