Returns Policy

Last updated:

General

At Skeletalrefineiu we strive for your complete satisfaction with our repair services for bags, backpacks and fabric covers. This returns policy explains how we handle situations where you are not satisfied with the repair carried out.

Satisfaction Guarantee

We stand behind the quality of our work. If you are not satisfied with the repair, please contact us within 7 days of collection. We will:

• Reperform the repair free of charge if necessary
• Propose an alternative solution
• Consider a refund in exceptional cases

Warranty On Repairs

All repairs come with a 6-month warranty on the work carried out. This warranty covers:

• Defects in craftsmanship
• Problems with materials we have applied
• Zippers that do not function properly after repair
• Loose seams that tear again in the same place

What Is Not Covered By The Warranty

The warranty does not apply to:

• Normal wear and tear from daily use
• Damage from misuse or accidents
• Repairs carried out by third parties after our service
• Damage to parts that were not repaired by us
• Colour differences due to natural ageing of materials

Warranty Claim Procedure

To make use of the warranty:

• Contact us within the warranty period
• Describe the problem and provide photos if possible
• Bring the item to our workshop for inspection
• We will assess whether the problem falls under the warranty
• If approved, we will carry out the repair work free of charge

Cancellation Before Start

You may cancel a repair order free of charge before we have started the work. Please contact us as soon as possible if you wish to cancel.

Cancellation After Start

If we have already started the repair, the following costs may be charged:

• Costs for work already carried out
• Costs for materials ordered specifically for your order
• Administrative costs

Uncollected Items

Repaired items must be collected within 30 days of completion. After this period:

• Storage costs may be charged
• After 3 months we may sell or dispose of the item
• We will inform you in advance on several occasions

Refunds

Refunds are only considered in exceptional cases where:

• The repair cannot be carried out to your satisfaction
• We are unable to resolve the problem
• There has been a serious error on our part

Refunds are processed within 14 days via the original payment method.

Complaints Procedure

If you have a complaint about our service:

• Contact us within 7 days
• Describe your complaint in as much detail as possible
• We will respond within 3 working days with an initial response
• We aim to reach a solution within 14 days
• If necessary we will schedule a personal meeting

Exceptions

This returns policy does not apply to:

• Items that have been assessed as non-repairable and refused
• Free inspections and advice sessions
• Rush orders with modified terms

Contact

For questions about our returns policy or to submit a claim:

Skeletalrefineiu
Overtoom 123
1054 HE Amsterdam
Netherlands
Email: infocenter@skeletalrefineiu.world
Phone: +31 20 685 1767

Opening hours: Monday - Friday: 09:00 - 18:00, Saturday: 10:00 - 16:00